“It's fair to say that some people wondered why we were investing $300 million in our infrastructure, but I think this year is showing that it was the right thing to do.”
“We feel it's what any company would do, that it's part of their business. In the event that there's a sale in the future, the customer records go with the company, as part of the company. We're being forthright in disclosing it, and we're getting criticism for being candid.”
“Those of us who did it for a while probably appreciate it most, because we know how hard it is. They didn't get to this exalted status because they were lucky. Both of them know what works. Both of them have the guts to stay the course. They have the energy to convince 18-year-olds they can be part of something big.”
“This time of year, it's all about delivering for the customers. We contract with a number of temp agencies to provide us with seasonal help. People are screened by the temp agencies and hired by them if qualified. It doesn't bother me that a very capable worker like Jamie spent a day working at Amazon helping us meet our commitments to customers.”
“Anybody who knows the cash flow dynamics of our business gets that. We ended the first quarter with more than a $1 billion in the bank, and we expect to generate positive cash flow from operations over the rest of the year.”
“This has everything to do with making sure we have people who have the skills to carry out our mission. It does not signal any change in our strategy.”
